Here are the answers to some of our most commonly asked questions

How long will it take you to create my new resume?

Creating the perfect resume and cover letter is a process that takes time and cannot be rushed. We work hard to complete all documents promptly and generally have drafts of your documents ready within 5 to 7 days. Completion time however is an estimate only and can vary depending on complexity of the project and our workload at any given time. We try our best to deliver your documents as quickly as possible, whilst working towards your deadlines and always maintaining integrity in our work.

Do you offer an express service?

We understand time is critical for some applications and where possible, we will certainly aim to meet deadlines you may have, however we will not compromise our work to do this or push you ahead of our other clients. Quality work is always far more important to us than a quick job. We pride ourselves on offering a quality service and this can take some time. In the event we do offer you an express service, a rush fee may apply to cover after hours work.

Do you offer a satisfaction guarantee?

Absolutely. Your new CV and cover letter are an investment in your career and we strive to ensure you are 100% satisfied with all documents we create. In the event you would like us to make changes or rework your documents, we will provide you with unlimited editing and revisions until you sign off, in line with our Terms of Service

In addition, if you’re still not receiving interviews after we have completed your documents, simply let us know and we will gladly re-work or re-write your documents for you.

Do you guarantee I will receive interviews with your new resume?

Overwhelmingly, the feedback we receive from clients is that they have quickly landed interviews once using our documents. Providing an interview guarantee however is something that is almost impossible. There are so many variables involved from how well suited you are to the roles you are applying for, to how experienced the other candidates are in the talent pool. What we do guarantee is that we will create a great set of new documents for you that will greatly elevate your chances of securing an interview and consequently securing your new role.

In addition, if you’re still not receiving interviews with your new documents, simply let us know and we will gladly re-work or re-write your documents for you. It’s all part of our Satisfaction Guarantee.

How much do you charge for your services?

Our prices are very competitive given our experience and the many hours of work that are involved in creating the perfect, compelling resume. Sure, there are cheaper providers out there, but you tend to get what you pay for. We regularly get clients coming to us to rewrite their resume after choosing an inferior service and not achieving the result they were hoping for. Further information on our resume packages and prices can be seen here.

Can I meet you in person and will it cost me extra?

Alpha Resumes pride ourselves on providing a highly personalised service and we are one of the only providers who will happily meet with you face-to-face at no extra charge. We have offices in Caulfield North or can also meet you in the Melbourne CBD and are flexible in accommodating after-hours appointments.

Do I need to meet with you in person, or is a phone consultation OK?

It is completely up to you. Whether we meet in person or interact via phone and email, you will receive a comprehensive consultation and perfect, customised documents at the end of the process.

How can I pay for my resume?

We accept cash at your appointment, or you can also make payment via direct deposit into our bank account. Upon request, we can also accommodate PayPal payments to enable you to use a Credit Card, however a service fee may apply. Payment is politely requested prior to any writing works commencing on your resume.

Do you offer a free consultation or resume review?

We are happy to review your existing resume at no charge and provide you with a brief critique via phone. Should you wish to engage our services, we will then completely re-write your resume and cover letter to ensure the best possible result.

Can you send me a sample of your resumes so I can take a look?

For privacy reasons and to protect our work from plagiarism, we are generally not able to send through samples of our completed work. We will however, happily show you examples and different designs during your consultation to ensure you are completely happy and know exactly what to expect at the end of the process.

Have you got experience in my industry?

Over the years, Jon and his co-writers have produced hundreds of resumes across a myriad of different industries, so chances are that we have helped individuals just like yourself. Furthermore, we carry out a comprehensive interview and conduct extensive research into every single resume we write to ensure nothing is missed.

How do I receive my completed documents?

Today, we live in a digital world so you will receive electronic versions of all documents. We will provide you with completed versions in both “Word” and “PDF” formats to enable easy viewing and editing of your documents. We can also arrange professional printing and binding upon request, however this is rarely necessary nowadays.

Can I get edits down the track if required?

We are happy to provide you with editing or revision services on your new resume immediately after completion, until you are completely happy with the result. After initial completion and sign-off, if you require changes down the track, these can also be arranged for a small fee, based on the work required.

Need more help?

Jon and our team are ready to assist. Evening and Saturday appointments are also available. Call today or click below.